What do tourists want?

Category: Business objectives

 

Consumption in the tourism industry works differently than consumption in many other sectors. People look for fresh experiences, spectacular places and the beauty of the local area, instead of material possessionsor services.

Likewise, as in the world of fashion or food, rends are always influencing the consumption choices in tourism. For example,choosing a destination based on the places that are currently in fashion, looking for the most Instagrammable corners or the places whose offer best suits our tastes and interests; which is indeed a decisive factor.

Here are some of the main trends that are busy shaping the tourism industry and the way people travel.  As you will most likely agree, Iceland is perfectly positioned to tap into these trends.

MATCH with the destination
If you have a predilection for nature, you are more likely to travel to a wooded or rural area, rather than to big cities or urban areas. If you prefer to enjoy active sports, you will probably travel to places where you can practice your hobbies: coastal areas for water sports, ski resorts in winter…  In this way, it is a question of orienting the tourist offer to the target group.

ECO mentality
Increasingly, travellers are taking into account factors such as travelling to nearby destinations to reduce their carbon footprint or opting for  accommodation with sustainability certifications.

Millennial values
The younger generations, who are now making up the tourism target, have grown up in an educational culture with a strong environmental component and social struggle, giving importance to values that until now were not very present in the tourism industry, such as social integration and inclusion, the importance of the local, sustainability, among others.

Post-pandemic ecosystem
Covid-19 has left its mark on the tourism sector and is generating new trends, mostly related to alternatives to mass tourism, the discovery of new places with little influence from the tourism industry and respect for the destination’s environment, its identity and resources.

Public Concern for the Environment is Growing

Recent reports about climate change, together with the news about floods and fires, is raising social concern about this issue.

You yourself are probably already taking some measures to reduce your own
ecological footprint in your every-day life; recycling, driving an electric car or using cloth shopping bags are some of the most popular examples for people to express their environmental concerns.

However, are you keeping up with this responsible behaviour when on holiday?

Studies show that many people consider their holidays to be a time and place torelax and to forget about their environmental responsibilities, seeing them as time-consuming and a burden, assuming that companies should be the ones to ensure they are fulfilled instead.

This trend is shown by the results of the most recent surveys of booking portals, where most of the travellers prefer to choose “eco” options in order to feel fulfilled and happy in this respect, as long as these do not entail additional costs or responsibilities of any kind.

New generations are moving from “seeing” to “experiencing”

In modern-day tourism, a very visible trend is that the focus has shifted from “seeing” to “experiencing”. The main focus of tourism is not on physical high-lights, museums and monuments anymore, but on intangible elements such as culture, atmosphere and lifestyle.

One group playing a big role in this shift of trends is Generation Y (or Millennials) who are now between the ages of 25-35.

And we must be aware of their trends, as these are the present and future generations of the tourism sector and of society in general.

Do you know what their preferences are?

  • Investing in experiences rather than material possessions.
  • Investing in the present rather than saving for the future.
  • Seeing travel as a priority and as a way of discovering the world and themselves.
  • Young people give more importance than previous generations on environmental care, inclusiveness and social advocacy.

All in all important trends to consider as a hospitality provider.  

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